Privacy Policy

1. Scope

This Privacy Policy explains how DiagonalRoot (“DiagonalRoot”, “we”, “us”) collects, uses, and protects personal data when you visit our website or use our hosting services (the “Services”).

2. Data Controller & Contact

For privacy related requests, you can contact us through our support system at Dashboard.

3. Data We Collect

Depending on how you interact with the Services, we may collect the following categories of data:

• Account & billing details: name, email address, billing address, phone number, company details (if provided), invoice/payment identifiers.
• Service & technical data: IP address, device/browser information, operating system, timestamps, and diagnostic information required to deliver and secure the Services.
• Support communications: ticket content and attachments you submit to us.
• Security & Anti fraud: signals used to prevent abuse, account compromise, fraud, or payment disputes.
• Cookies: where enabled, cookies and similar technologies used for site functionality and analytics.

4. How We Use Your Data

We process personal data only when we have a lawful basis. Typical purposes include:

• Providing and operating the Services (contract performance): provisioning, authentication, billing, and account administration.
• Security and abuse prevention (legitimate interests): protecting infrastructure, preventing fraud, defending against attacks, and ensuring service integrity.
• Customer support (contract performance / legitimate interests): responding to requests, troubleshooting, and service notifications.
• Legal compliance (legal obligation): taxation, accounting, and responding to lawful requests from competent authorities.
• Marketing communications (consent, where required): sending newsletters or promotional communications when you opt in, and providing opt out controls in every message.

5. Cookies

We may use cookies to enable core site functionality and to understand how the website is used. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Sharing & Processors

We do not sell or rent your personal data. We may share data with trusted service providers (“processors”) strictly as needed to operate the Services, including:

• Payment processors and billing platforms
• Infrastructure providers (datacenter and network partners)
• Security and Anti fraud services

Where processors are used, we require appropriate contractual safeguards and access controls.

7. International Transfers

If personal data is transferred outside the European Economic Area, we apply appropriate safeguards such as contractual protections and security measures designed to protect your data.

8. Data Retention

We retain personal data only for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., billing records may be retained longer due to legal requirements).

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Sensitive data transmission is protected using encrypted transport (TLS/SSL) where applicable.

10. Your Rights (EEA/UK)

Where applicable, you may have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You may also withdraw consent where processing is based on consent, without affecting prior processing.

To exercise your rights, contact us via Dashboard. We may need to verify your identity before fulfilling requests.

11. Third‑Party Links

Our website may include links to third‑party sites. We are not responsible for their content or privacy practices. Please review the policies of any third‑party services you use.

12. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.